The Texas Higher Education Coordinating Board Office (THECB) of the Ombudsman has introduced a new website providing the public with easy access to file complaints and submit feedback about higher education institutions.
On the website, complainants can report violations of Texas Senate Bill 17 and Senate Bill 37, according to a Jan. 9 news release. The website also directs students to the Texas Higher Education Coordinating Board’s current student complaint portal, where they can file complaints about their college or university after completing their institution’s grievance process.
Complainants may identify the institution, cite the statutory provision allegedly violated, and submit supporting documentation. Those who submit false complaints may be held responsible for investigation costs, and the office may refuse to look into their additional claims, according to the website.
SB 17 (88th Legislature) bars diversity, equity, and inclusion programs in Texas public universities and colleges. SB 37 (89th Legislature) increases oversight and accountability of Texas higher education.
Additionally, SB 37 also established an Office of the Ombudsman to investigate and respond to complaints from citizens and the public. Gov. Greg Abbott appointed Brandon Simmons to lead the THECB Office of the Ombudsman in October of 2025.
“Through a user-friendly website and engagement on campuses across Texas, I look forward to a collaborative, productive partnership with our institutional leaders and students,” said Simmons.
He added that Texas leads the nation with top-ranked, rapidly ascending universities, and their office is committed to supporting these institutions in serving the next generation of Texas students.
THECB stated in a news release that Simmons has engaged with Chancellors and student leaders statewide and intends to conduct more outreach in the coming months.
